Cancelling your Appointment

We understand that circumstances change and sometimes appointments need to be cancelled.
We strive to be able to offer you short-notice appointments and remain flexible, so implement the following policies regarding cancellation.

Beauty Treatments Incl. Laser Hair Removal

Beauty Treatments must be cancelled or changed no later than 48 hours from your appointment time.

If you need to cancel or change after the 48 hour period we regrettably must charge half of the booked treatment cost.

Missed appointments without prior notification are charged in full.

Cancellations due to Illness

We appreciate that health issues can arise unexpectedly. However, to maintain fairness for all our clients and staff, please be aware that charges for missed appointments or late cancellations will apply even in instances of illness, including those accompanied by a doctor's certificate.

We ask our clients to contact us at their earliest convenience in such circumstances to minimize charges and to enable us to offer the slot to someone else. This will ensure that only the short-term cancellation fee will apply rather than a missed appointment fee.


Cancellations due to Covid

For fee-waiver cancellations due to Covid – A PCR test in the patient’s name reporting a positive result from the date of appointment must be provided.
All other short-term cancellations will incur an administration fee.


How can I cancel my appointment?

There are a number of options to cancel. Until you have received a cancellation confirmation txt - the appointment is still booked.


Phones are not answered during the weekend and evenings.
Please email us or use the contact form to send any cancellation or requests during these hours.

Cancellation Form

Dr. Anna M. Wagner

Spalenvorstadt 3
CH-4051 Basel
+41 (0) 61 666 62 10

Opening Hours :
08:00 - 15:00
08:00 - 15:00
08:00 - 15:00
08:00 - 15:00
08:00 - 15:00